Store Policy
Welcome to Mira Athletica’s Store Policy page! Here, you’ll find all the information you need about ordering, shipping, returns, and more. Our policies are designed to ensure a seamless shopping experience, from order placement to delivery and returns. Whether you're looking for details on our loyalty program, care instructions for our products, or our commitment to sustainability, we’ve covered everything you need to know. If you have further questions, our team is here to help!
Order
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Order Confirmation: After placing an order, customers will receive a confirmation email. Orders cannot be edited once placed, but customers can request cancellation within 60 minutes by logging into their account.
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Order Status: Tracking information will be emailed once the order ships. Customers can also check the status of their order in the “My Closet” section of their account.
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Promo Codes: Only one promo code can be applied per order. Orders over $79 receive free shipping in most regions. For further details, refer to our Store Policy page.
Return & Exchange
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Return Eligibility: Items can be returned within 30 days of purchase if they are unworn, unwashed, with tags attached, and in original condition.
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Return Process: Returns are free. Customers can initiate a return by logging into their Mira account, selecting items for return, printing a prepaid label, and dropping the package at a nearby shipping outlet. Once submitted, an RMA (Return Merchandise Authorization) number will be issued, allowing the customer to track the return.
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Refurbishing Fee: Items returned with signs of improper use or damage may incur a refurbishing fee.
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Return Processing Time: Returns are processed within 3–5 business days after reaching our warehouse.
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Refund Timing: Refunds will be credited back to the original payment method within 3–10 business days after processing, though bank processing times may vary.
Payment Options
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Accepted Payment Methods: We accept major credit cards, prepaid cards, Apple Pay, Google Pay, PayPal, Afterpay, and Klarna.
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Sales Tax: Sales tax is applied based on local regulations, and the total amount will be shown at checkout.
Shipping
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Shipping Fees and Delivery Times: Shipping fees vary based on location and shipping method. Orders over $79 qualify for free shipping in most areas. For estimated delivery times, refer to the checkout page or order history.
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Additional Shipping Fees: Additional charges apply for orders shipped to remote locations, including Alaska, Hawaii, Puerto Rico, Guam, and the U.S. Virgin Islands, due to logistics.
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Tracking and Lost Packages: Customers receive tracking information by email. For missing or delayed shipments, please contact Mira Assist via the Contact Us page with order ID, tracking number, and other details.
Loyalty Program
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Membership Perks: Mira Athletica offers a free loyalty program for exclusive discounts, early access to new releases, and special offers. Customers can join by signing up on the Membership page.
Product Care & Sustainability
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Care Instructions: Each product is crafted with high-quality, low-maintenance fabrics. Detailed care instructions are available at Care Information.
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Sustainability Commitment: Sustainability is integral to our brand. We prioritize eco-friendly materials and practices without compromising on quality or functionality. Learn more at Sustainability.
Size Guide and Fit
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Sizing Information: Mira Athletica’s products use high-quality, stretchable fabrics designed for a comfortable fit across standard sizes. For specific size guidance, please refer to our Size Guide.